Terms & Conditions

What can I do if I can no longer study in the program I have chosen?

As a student you have entered into an agreement with ACAPMA and we encourage you to try to complete your studies in a way that suits your needs. We can offer deferment of study program completion dates, offering you the chance to complete your studies at a more appropriate time.

Should your circumstances change in extenuating or compelling ways the college can offer possible transfers between study programs or students depending on the progression of the existing student.

Before contacting ACAPMA you should consider why you feel you cannot complete your studies and what course of action you would like to take. Please ensure you include any supporting evidence to help us make a decision.

Once you have this information apply in writing (email) to student support for ACAPMA for approval. The approval process may take up to 30 days depending on evidence and communication provided to the college in support of the claim.

Definitions:

  • Student Cancellation: A cancellation initiated by the student (withdrawing from the study program and requesting a partial or full refund)
  • Withdrawals: Withdrawing from the study program - no longer undertaking studies with the college (no refund)
  • Deferment: Deferring your study period in the program (ie you start and finish dates)
  • Transfers: Transfer you study program to another person or your studies to another study program.
  • Extensions: A request for an extension to your completion date due to extenuating circumstances.

Student Cancellations

A student-initiated cancellation is where a student ceases studies or withdraws prior to the completion of the study program or where a student decides against commencing studies less than 14 days prior to enrolment:

  • For online study programs, the commencement date is the first date the student enters the online classroom.
  • The student must advise the reason for withdrawal or cancellation with supporting documentation. Changes in personal or work commitments after commencement of study program are not acceptable reasons since the course can be deferred or extended.
  • In the event that a student does not commence a study program due to sickness or personal crises or commences a study program and due to sickness or personal crises cannot continue, that student may be given due consideration for a partial refund once they have outlined their reasons in writing to the College.

Refunds for student initiated cancellations or withdrawals: Refunds can be granted for study program fees paid, less a $50 administration fee per unit of competence (note that some study programs have more than one module or unit of competence), provided advice of withdrawal is received in writing 2 weeks prior to the commencement of the study program (note, once the student has logged into the on line classroom, the program is deemed to have commenced)

Deferment Students who wish to defer from a study program should send written notice of their intentions to ACAPMA within 2 weeks of online commencement of the study program. Fees paid will be held in credit for any future studies undertaken during the following 12 months. No credit will be given after this period. Students are permitted one instance of deferral or extension for a given study program Please make your request in writing (via email) to students@acapma.com.au. We will get back to you with the next steps.

Transfers In some circumstances, students may be permitted to transfer to another person provided their studies have not yet commenced. Students should complete a request in writing and note the new student to be enrolled.
In some circumstances, students may be permitted to transfer to another study program if agreed by ACAPMA, again students need to complete a request in writing to be considered.

Extensions In some circumstances, students may be permitted to receive an extension to their completion date of the study program they are enrolled in. Students should complete a request for extension/deferment in writing to ACAPMA and provide as much supporting evidence so their application can be assessed. Busy workloads and holidays are not eligible reasons for an extension.

Refund Policy Any request for a refund must be made in writing and emailed to students@acapma.com.au

Refunds are at the discretion of the ACAPMA. Substantiating evidence may be required. All refunds will be paid to the person who originally paid the study program fees. ACAPMA will provide the student with a written statement detailing how the refund amount has been calculated.

This refund policy doesn’t replace your rights under Australian Consumer Law as outlined by the ACCC. For more information go to https://www.accc.gov.au/consumers/consumer-rights-guarantees

ACAPMA's Grievances and Appeals Policy and Procedures do not circumscribe the student's right to pursue other legal remedies.

Refund Schedule

  • Prior to Commencement
  • Online Study Program (anytime before commencement)
  • Full refund of course fees (no refund of enrolment fee)
  • Upon Commencement
  • No refunds unless prior approval from ACAPMA.
  • Suggested options include deferment, transfers or extensions to maximise your study experience.